The Dos & Don’ts After Fire Damage

The Dos & Don’ts After Fire Damage

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When you have a fire happen in your home or office take some time to document and stay safe.

DO

DO take precautions and always try to keep yourself safe. If you are unsure about something and find yourself not knowing what to do, you are better off waiting for a qualified professional. You are ALWAYS better off safe than sorry.

DO take pictures of the damage. You will need to prove to your insurance company that anything damaged was actually damaged in the fire, so take pictures of everything you can to make that step easier.

DO stay organized. This can be difficult amidst your scorched surroundings but if you do, it will make this process smoother and more efficient.

DO take notes. Start blotting down every conversation or online correspondence that you have with your insurance agent or restoration professionals. In a stressful situation, miscommunication can happen so it will only be to your benefit to keep track and prevent that from happening.

DO save receipts and original documents. This will be to your benefit when it comes to your insurance claim.

DO make your first call to your insurance agent. Not only is it required that you file your claim as soon as possible, it is also in your best interest. At this time, you’ll be asked to submit a proof of loss claim. The sooner you get the ball rolling, the sooner an insurance adjuster will arrive at your door to begin assessing the damage.

DO have a qualified and restoration company be next on your call list. These guys have been trained to cleanup and repair after a fire damage and ultimately will help make this process as easy on you as they can. They will work with your insurance company to initiate a fire damage recovery plan that includes the complete restoration of your structure.

DON’T

DON’T wipe or attempt to wash fire residue from walls, ceilings, or other absorbent surfaces. It is important not to tamper with any of the damage before it has been assessed by your insurance agent.

DON’T use carpeting or upholstered furniture impacted by heavy smoke residues or debris until they have been safely cleaned. They will need special treatment to remove harmful smoke toxins.

DON’T use food items or canned goods that were exposed to the heat of the fire. Throw all food items out immediately.

DON’T turn on computers, televisions, stereos or electrical appliances until they have been professionally cleaned and checked. The fire could have damaged the electrical circuits which may be hazardous.

The Dos and Don'ts after Fire Damage

 

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Mark S.

"We were very happy with the work performed by MacFawn. The project manager was a huge help in the beginning, giving us information and assessing the issue. Then, the technician who performed the actual work was really friendly, courteous, and knowledgeable. I could tell he actually cared about making sure this was all done the right way."

Weston Alexandar

"I called MacFawn last week when my basement flooded and they responded promptly; materials in hand and ready to work. They gave me a more than fair estimate of what the work would cost before they started and were in and out. They completely dried out my basement in a matter of a day or so and gave me sound advice on preventing mold growth and what to look for in the future to bypass anymore damage. I would highly recommend these folks. "

Allison Murphy

"These guys are by far the BEST in the area. I called them when I discovered my basement was full of water and they were at my house in Slingerlands in 35 minutes FLAT. Professional, courteous, knew what to do and did it quickly. After my basement was dried there were no visible signs of mold growth. They did an excellent job. I don't think I've ever had a service call show up that quickly. I would highly recommend."

Mary Becker

"My house had a great deal of damage from a storm in the capital region last year and I had NO CLUE who to call. MacFawn Fire and Flood also works with emergency storm damage apparently. A friend recommended them and once they were on the scene, everything fell into place. The owner has liaised communication with my insurance company on more than one occasion and gave me the tools I needed to stay afloat while we are out of the house during the restoration process. They were done in about 2 weeks for a job that I was initially told would take up to three months. Staff on the field are wonderful and the administrative support was second to none. I don't know what we would have done if we hadn't called these guys. There was a lot of damage that led my family into a state of panic and chaos. They helped get us out of a roach motel our insurance company placed us in and into an apartment that our insurance company paid for in full. Our lives went from being in panic to being on a stay cation while they worked on our home. I can't thank them enough for all of their support and assistance. Great crew!"

Mel Paroff

"This firm was fantastic. Their response and the quality of their work was phenomenal. I highly recommend them for any emergency service work. "

Eric Bamberg

"Literally life saving. After our home was infiltrated with toxic silica dust from a nearby construction project, MacFawn saved us. We discovered the mess after 7pm on a Friday. That night they reached out to cleaners, we had an on site quote Saturday and by sundown Sunday, our home was both clean and safe. Within a week the entire inside and outside were spotless after a window cleaning specialist came a few days after the interior clean up. The crews inside our home were kind, professional and did an excellent job!"