Meet the Team
Executive
Joe MacFawn
Founder & CEO
Joe launched his business in 1989, starting with commercial janitorial services in the Capital Region. Over the years, it evolved into MacFawn Fire & Flood Restoration, serving both commercial and residential clients with expert disaster recovery and property restoration.
With 30+ years in the industry, Joe also holds a B.S. in Finance and Marketing from the University at Albany and brings extensive knowledge in business administration and emergency response. He’s an active member of IICRC, RIA, BOMA, and more.
Outside of work, Joe enjoys long motorcycle trips.
Administrative
Wesley Benoit
General Manager
As General Manager, Wesley oversees project communications, manages documentation, leads HR and marketing efforts, handles finances, and supports clients with insurance coordination.
A Siena College graduate with a degree in Business, Wesley brings a background in banking and has grown within MacFawn from Sales Administrator to Project Specialist. He holds a WRT certification and plays a key role in streamlining backend operations.
Outside of work, Wesley enjoys spending time with family, watching movies, and creating films and stories with friends.
Courtney Nicpon
Assistant General Manager
Courtney is the Assistant General Manager at our Albany office, where she supports people, processes, and operations across the organization. With a strong background in Human Resources—particularly recruitment—she leads hiring, onboarding, compliance, training, and vendor coordination with a focus on building strong, effective teams.
Known for her approachable leadership style and commitment to employee success, Courtney is a trusted resource company-wide. She brings years of experience in people-focused roles and is dedicated to fostering a positive, productive workplace.
Outside of work, she enjoys time with her family and renovating her farmhouse— bringing the same care and dedication to her home life as she does at work.
Amanda Bosley-Ryan
Operations Coordinator
As Operations Coordinator, Amanda keeps projects on track by managing files, sending updates, and supporting the team with her organized, positive approach. She thrives in MacFawn’s collaborative environment and values the strong sense of teamwork.
With a mindset of “knowledge is power,” Amanda is always eager to learn and adapt in the fast-paced restoration industry. Known for being cheerful and dependable, she believes in the power of patience—and the impact of small, positive moments throughout the day.
Elizzabeth Hernandez
Project Coordinator
As Commercial Project Manager, Austin oversees daily scheduling, assigns crews, and visits job sites to ensure projects stay on track and meet MacFawn’s quality standards.
With a strong background in construction and restoration, Austin brings valuable industry expertise to the team. His goal is to help MacFawn grow into a leading name in the region.
Outside of work, he enjoys boating, working on cars, landscaping, and spending time with his daughter and two dogs. He also loves traveling, especially to the South or Maine.
Projects & Operations
Austin Connors
Commercial Project Manager
As Commercial Project Manager, Austin oversees daily scheduling, assigns crews, and visits job sites to ensure projects stay on track and meet MacFawn’s quality standards.
With a strong background in construction and restoration, Austin brings valuable industry expertise to the team. His goal is to help MacFawn grow into a leading name in the region.
Outside of work, he enjoys boating, working on cars, landscaping, and spending time with his daughter and two dogs. He also loves traveling, especially to the South or Maine.
Matt Johnson
Construction Project Manager
Matt Johnson is our Construction Project Manager. Matt has spent 30+ years in the construction industry. Most of that time was spent running his own construction/remodeling business. He has decided to take a step back from the physical demands of that role and leverage his experience managing people and projects. He spent 25 years as a ski instructor at his home mountain in the Catskills and still enjoys teaching family and friends.
Matt enjoys outdoor activities including boating, hiking, and skiing. He also enjoys cooking & traveling in his spare time, as well as spending time with his family and rescue cat, Jasper.
Zack McCabe
Estimator
Sales & Marketing
Carol Zembruski
Business Development Representative
As part of our Business Development team, Carol brings energy, optimism, and a passion for helping others to every interaction. She thrives on building meaningful connections and takes pride in representing a restoration company that truly cares.
Since joining MacFawn, Carol has embraced every opportunity to support clients during challenging times. Whether she’s out in the field or planning her day with intention, her goal is always to make a difference.
Fueled by coffee, sunshine, and good vibes, Carol lives by the motto “Nothing is impossible” and values the strong sense of teamwork at MacFawn.
Michael Port
Industrial Business Development Representative
As our Industrial Business Development Representative, Michael organizes services for large scale clients like hospitals, factories, chemical and food manufacturing plants, and more. Michael is a dedicated customer-focused sales professional with over 20 years of experience in sales management .He is passionate about understanding his clients’ unique needs and providing tailored solutions that drive demonstrable results, Outside of work, Michael enjoys spending time with his family going to the gym and catching a Yankee game.
Jim Kelly
Marketing Coordinator
As Marketing Coordinator, Jim manages MacFawn’s social media, digital presence, and brand strategy. He supports business growth through graphic design, copywriting, and marketing campaigns that reach new audiences.
A graduate of The College of Saint Rose with a degree in Marketing and Communications, Jim brings diverse experience from industries including real estate, auto sales, retail, restaurants, and the arts.
Outside of work, he enjoys time with his wife and pets, weekly board game nights, and attending metal and hardcore shows.