What areas does MacFawn serve?
We serve Upstate, NY , extending east to Worcester, west to Utica, north to Potsdam, south to Poughkeepsie, NY, and a one-hour radius around Clearwater, Florida.
Does MacFawn handle residential and commercial projects?
Yes, from small home floods to large commercial losses, including schools, hospitals, universities, and retail spaces.
Is MacFawn available 24/7?
Yes, we provide 24/7/365 emergency response and can often arrive on-site within one hour.
What certifications does MacFawn hold?
We are certified with IICRC, BOMA, IFMA, and follow OSHA safety standards.
What services does MacFawn provide?
Services include fire, flood, smoke, soot, mold restoration, biohazard cleanup, specialty cleaning, reconstruction, and post-construction cleanup.
How quickly can MacFawn respond to emergencies?
Our core New York crews can arrive in as little as one hour, reducing further damage and preventing mold growth.
What should I do after water damage occurs?
Turn off water and electricity if safe, move valuables, avoid contaminated water, document damage, and call MacFawn immediately.
How long does water damage restoration take?
Minor leaks: 1–3 days; moderate flooding: 3–7 days; severe or contaminated water: 1–3 weeks, depending on damage severity.
What types of water damage do you handle?
We mitigate clean water, gray water, and black water damage safely following IICRC standards.
Can I stay in my home during water restoration?
Small incidents may allow you to stay; larger or contaminated water events may require temporary relocation.
What should I do after a fire?
Ensure safety, call MacFawn for board-up and stabilization, avoid cleaning soot, document damage with photos, and notify your insurer.
How is smoke odor and soot removed?
We use HEPA air scrubbers, ozone treatment, and specialized cleaning agents to clean walls, ceilings, furniture, and personal belongings.
Will smoke damage affect my HVAC system?
Yes, smoke can infiltrate ductwork. We clean and sanitize HVAC systems to restore air quality.
How soon can mold grow after water damage?
Mold can start growing within 24–48 hours in moist environments. Prompt drying and dehumidification are essential.
How does MacFawn handle mold removal?
We contain affected areas, remove contaminated materials, clean and sanitize, and correct moisture sources to prevent recurrence.
Are your cleaning products safe?
Yes, we offer eco-friendly, non-toxic cleaning options safe for children, pets, and sensitive individuals.
Do you handle reconstruction after mitigation?
Yes, we provide full rebuild and remodeling services, partnering with trusted vendors when needed.
Do you offer post-construction cleanup?
Yes, even if we didn’t perform the construction, we handle dust, debris, and final polish to make spaces move-in ready.
Do you provide temporary power or board-up services?
Yes, including board-up, roof tarping, temporary power, and dehumidifier rentals to stabilize properties immediately.
Do you work with large commercial clients?
Yes, including universities, hospitals, grocery stores, and retail chains, handling large-scale losses and specialty cleaning.
Do you offer Emergency Response Plans for businesses?
Yes, our ERP service helps businesses create customized disaster plans for faster recovery and minimized downtime.
Do you provide daily updates for commercial projects?
Yes, we send daily progress photos and reports so clients, insurers, and facility managers stay fully informed.
Do you work directly with insurance companies?
Yes, we communicate, document, and bill directly with insurers to streamline claims and reduce stress.
Why is documentation important?
Accurate photos, moisture readings, and detailed reports support insurance claims and reduce the chance of disputes.
Do you offer free estimates?
Yes, depending on job type and location. Call us to see if your project qualifies.
What specialty cleaning services do you offer?
We provide biohazard and trauma cleanup, hoarding and odor removal, vandalism cleanup, and pathogen decontamination.
Are your technicians trained for hazardous cleanup?
Yes, all technicians follow OSHA-compliant training in safety procedures, PPE, and chemical handling.
What services are offered in Florida?
Our Clearwater, FL branch provides full fire, flood, mold, specialty cleaning, and reconstruction services.
Do I call a separate number for Florida service?
No, call 877-622-3296 for all emergencies; the closest crew will be dispatched.
How can I reduce the risk of water damage?
Inspect plumbing, install sump pumps and water sensors, keep gutters clear, and schedule seasonal maintenance checks.
How can businesses prepare for disasters?
We recommend creating a custom Emergency Response Plan with mapped utilities, key contacts, and procedures to minimize downtime.
What should I do once restoration is complete?
Review documentation, schedule follow-ups, keep receipts, and consider prevention tools like moisture sensors or fire detection upgrades.
How long has MacFawn been in business?
Since 1989, restoring peace of mind to residential and commercial clients.
What is MacFawn’s company motto?
“Relax, we’re already on our way — taking the worry away when disaster strikes, and restoring peace of mind since 1989.”
How can I contact MacFawn?
Call 877-622-3296 anytime or visit https://macfawn.com to request service or a free estimate.