Question 1

What areas does MacFawn serve?

Accepted Answer

We serve the Albany–Schenectady–Troy DMA, extending east to Worcester, west to Utica, north to Potsdam, south to Poughkeepsie, and a one-hour radius around Clearwater, Florida.

Question 2

Does MacFawn handle residential and commercial projects?

Accepted Answer

Yes, we handle everything from small residential basement floods to large commercial losses including schools, hospitals, and retail spaces.

Question 3

Is MacFawn available 24/7?

Accepted Answer

Yes, we provide 24/7/365 emergency response and can often arrive on-site within one hour.

Question 4

What certifications does MacFawn hold?

Accepted Answer

We are certified with IICRC, BOMA, IFMA, and follow OSHA safety standards.

Question 5

What services does MacFawn provide?

Accepted Answer

Services include fire, flood, smoke, soot, mold restoration, biohazard cleanup, specialty cleaning, content restoration, reconstruction, and post-construction cleaning.

Question 6

How quickly can MacFawn respond to emergencies?

Accepted Answer

Our core New York crews can arrive in as little as one hour, minimizing damage and preventing mold growth.

Question 7

What should I do after water damage occurs?

Accepted Answer

Turn off water/electricity if safe, move valuables, avoid contaminated water, document damage with photos, and call MacFawn immediately.

Question 8

How long does water damage restoration take?

Accepted Answer

Minor leaks may take 1–3 days, moderate flooding 3–7 days, and severe or contaminated water 1–3 weeks, depending on the scope.

Question 9

What types of water damage do you handle?

Accepted Answer

We handle clean water, gray water, and black water damage safely following IICRC standards.

Question 10

Can I stay in my home during water restoration?

Accepted Answer

Small incidents may allow you to stay, but large or contaminated water damage may require temporary relocation.

Question 11

What should I do after a fire?

Accepted Answer

Ensure safety, call MacFawn for board-up and stabilization, avoid cleaning soot, take photos, and notify your insurer.

Question 12

How is smoke odor and soot removed?

Accepted Answer

Using HEPA air scrubbers, ozone treatment, and specialized cleaning agents for walls, ceilings, furniture, and personal items.

Question 13

Will smoke damage affect my HVAC system?

Accepted Answer

Yes, smoke can infiltrate ductwork. We clean and sanitize HVAC systems to restore air quality.

Question 14

How soon can mold grow after water damage?

Accepted Answer

Mold can grow within 24–48 hours in moist environments. Prompt drying and dehumidification are essential.

Question 15

How does MacFawn handle mold removal?

Accepted Answer

We contain affected areas, remove contaminated materials, clean and sanitize, and correct moisture sources to prevent recurrence.

Question 16

Are your cleaning products safe?

Accepted Answer

Yes, we offer eco-friendly and non-toxic cleaning products safe for children, pets, and sensitive individuals.

Question 17

Do you handle reconstruction after mitigation?

Accepted Answer

Yes, we provide full rebuild and remodeling services for residential and commercial properties, partnering with trusted vendors as needed.

Question 18

Do you offer post-construction cleanup?

Accepted Answer

Yes, we specialize in post-construction cleanup for dust, debris, and final polishing, even if we didn’t do the build.

Question 19

Do you provide temporary power or board-up services?

Accepted Answer

Yes, we provide board-up, roof tarping, temporary power, and dehumidifier rentals to stabilize properties immediately.

Question 20

Do you work with large commercial clients?

Accepted Answer

Yes, including universities, hospitals, grocery stores, and retail chains, handling large-scale losses and specialty cleaning.

Question 21

Do you offer Emergency Response Plans for businesses?

Accepted Answer

Yes, our ERP service helps businesses prepare customized disaster plans for faster recovery and reduced downtime.

Question 22

Do you provide daily updates for commercial projects?

Accepted Answer

Yes, we send daily progress photos and reports so clients, insurers, and facility managers are fully informed.

Question 23

Do you work directly with insurance companies?

Accepted Answer

Yes, we communicate, document, and bill directly to insurers to streamline claims and reduce stress.

Question 24

Why is documentation important?

Accepted Answer

Accurate documentation supports insurance claims, reduces disputes, and ensures proper restoration.

Question 25

Do you offer free estimates?

Accepted Answer

Yes, depending on location and job type. Call us to see if your project qualifies.

Question 26

What specialty cleaning services do you offer?

Accepted Answer

We offer biohazard and trauma cleanup, hoarding and odor removal, vandalism cleanup, decontamination, and pathogen control.

Question 27

Are your technicians trained for hazardous cleanup?

Accepted Answer

Yes, all technicians follow OSHA-compliant training in safety, PPE, and chemical handling.

Question 28

What services are offered in Florida?

Accepted Answer

Our Clearwater, FL branch provides full fire, flood, mold, specialty cleaning, and reconstruction services.

Question 29

Do I call a separate number for Florida service?

Accepted Answer

No, call 877-622-3296 for all emergencies, and the nearest crew will be dispatched.

Question 30

How can I reduce the risk of water damage?

Accepted Answer

Regular plumbing checks, sump pump and sensor alarms, clear gutters, and seasonal maintenance can reduce risk.

Question 31

How can businesses prepare for disasters?

Accepted Answer

We recommend creating a custom Emergency Response Plan with mapped utilities, contacts, and procedures to minimize downtime.

Question 32

What should I do once restoration is complete?

Accepted Answer

Review documentation, schedule follow-ups, keep receipts, and ask about prevention tools like moisture sensors or fire upgrades.

Question 33

How long has MacFawn been in business?

Accepted Answer

Since 1989, restoring peace of mind to residential and commercial clients across New York and Florida.

Question 34

What is MacFawn's company motto?

Accepted Answer

Relax, we’re already on our way — taking the worry away when disaster strikes, and restoring peace of mind since 1989.

Question 35

How can I contact MacFawn?

Accepted Answer

Call 877-622-3296 anytime, or visit https://macfawn.com to request service or a free estimate.

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